FAQ

How can I contact you?

To contact us at any tine, please visit our contact us page and we will get back to you as soon as possible.

What is your Shipping policy?

For our shipping policy please visit Shipping & Handling

Are PAWLUX products safe for pets?

Yes ✅. At PAWLUX, we only offer vet-approved, pet-safe supplies. Every toy, treat, and accessory is checked for quality and safety before it reaches your pet.

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, GPay, and other secure online payment options. Your payment is always 100% safe with SSL encryption.

What makes PAWLUX different from other pet stores?

We’re not just another online shop. At PAWLUX, we:

  • Offer luxury pet supplies at affordable prices

  • Focus only on safe, durable, and high-quality products

  • Treat every customer as part of the PAWLUX pet family ❤️

How can I track my order?

Yes 📦. Once your order is shipped, you’ll receive a tracking number via email so you can follow your pet’s goodies all the way to your doorstep. For order tracking please visit our order tracking page 

What if my product arrives damaged?

No worries! If your product arrives damaged, simply contact us within 48 hours of receiving your order. We’ll send a replacement or issue a refund.

Can I return or exchange a product?

Yes 🐾. If you’re not satisfied with your purchase, you can return or exchange it within 14 days of delivery. Please ensure the item is unused and in original packaging. Check our Refund & Return Policy for full details.